Refund policy

EXCHANGES & RETURNS

At Pristine Hair Lab, every order is carefully inspected before dispatch to ensure it meets our quality standards.

We accept exchange requests within 7 days of delivery for items that are unused, unworn, and returned in their original condition.

For hygiene reasons, we cannot accept exchanges or returns on hair that has been installed, washed, coloured, customised, or had the lace cut. This also applies to units customised at your request before dispatch.

Approved exchanges are issued as store credit only. We do not offer refunds.

Need help choosing the right unit? Our team is always happy to guide you before you place your order.